BD Luck's Privacy Policy — Your data is our responsibility

BD Luck is a trusted online gaming platform in Bangladesh that places user privacy above all else. We believe protecting your personal information is not just an ethical responsibility — it's a commitment we stand by.

This Privacy Policy applies to the BD Luck website, mobile app, and all associated services. It takes effect whenever you register, log in, or use any of our services.

We believe in transparency. This policy clearly explains what data we collect, why we collect it, how we use it, and what your rights are. It is written in Bengali for the convenience of our Bangladeshi users.

BD Luck only collects information that is strictly necessary for providing services, ensuring security, and meeting legal obligations.

We do not collect sensitive information such as religious identity, political opinions, or medical data.

BD Luck uses your information only for specific, defined purposes. We never process your data for unnecessary reasons.

• Account management: For creating, verifying, and maintaining your account.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud prevention: To detect multiple accounts, bonus abuse, and suspicious activity.
• Customer Support: Reviewing past information to resolve your issues quickly.
• Legal Obligations: To meet KYC, AML, and other regulatory requirements.
• Service improvement: Usage patterns are analyzed to improve your platform experience.
• Promotional communications: Offers and bonuses are only communicated with your consent.

BD Luck does not sell your personal data to any third party. However, limited sharing may occur in certain specific circumstances.

• Payment providers: With Mobile Pay, Nagad, Rocket, or your bank — solely to complete transactions.
• Game Provider: With licensed gaming companies — solely to verify gaming activity.
• Law Enforcement Agencies: To authorities when required by court order or legal obligation.
• Anti-Money Laundering Authorities: To relevant authorities for AML compliance.

All third parties we work with are held to the same privacy standards as we are.

BD Luck uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent login or payment features from working correctly.

BD Luck uses industry-leading technology and processes to keep your data secure. Our security systems operate 24 hours a day.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-factor authentication (2FA): Additional OTP verification at login.
• Firewall protection: Advanced firewalls to prevent unauthorized access.
• Regular security reviews: Regular audits conducted by third-party specialists.
• Data backup: Encrypted backups are maintained on a regular basis.
• Staff Training: All staff receive data protection training.

As a BD Luck user, you have the following rights over your own data. Any request can be submitted through our support team.

• Right to Access: You can request to know what information we hold about you.
• Right to Correct Your Information: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request deletion of your data unless we are legally required to retain it.
• Right to restrict processing: You may request that processing of your data be restricted for specific reasons.
• Data Portability: The right to receive a copy of your data in a specified format.
• Opt out of marketing: You can opt out of promotional messages at any time.

BD Luck does not retain data beyond defined periods. A separate retention timeline is set for each category of information.

• Account information: Up to 5 years after account closure — for legal purposes.
• Financial Transaction Records: 7 years — for tax and regulatory compliance.
• KYC Documents: 5 years after account closure.
• Gaming logs: 2 years — for dispute resolution.
• Support Conversations: 1 year.

Once the defined retention period expires, your data is permanently and securely deleted.

BD Luck strictly enforces an 18+ policy. We never knowingly collect or store data from anyone under the age of 18.

• Age is verified at the time of registration.
• If a user is found to be a minor, their account is immediately closed and all collected data is deleted.
• If parents have any concerns, they can contact our support team immediately.

BD Luck may update this Privacy Policy from time to time. For significant changes, we will notify you via email or through the platform.

• The date of each update will be noted at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• For significant changes, your consent may be sought again.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is always ready to help.